Complaints and returns
No complaints shall be accepted after three days of receipt of the goods. If the goods have been ordered regularly, no returns shall be accepted for any reason whatsoever without our prior written authorisation. Returns caused by incorrect customer orders, shall be accepted within fifteen calendar days from the date of delivery. Customers shall pay whole shipping costs. 20% of the value of the purchased goods will be charged in case the customer decides to return them, subject to a minimum recouprnent of 10.00 Euro as reimbursement for commercial, administrative and repackaging expenses. We will not accept a request to return goods for an incorrect order after 15 days from the date of delivery. No penalty shall apply in the event of returned goods due to catalogue errors for which the seller is responsible. We cannot accept returns of spare parts that have already been installed or complete turbo that have already been fitted to the engine. To ensure a smooth return process, please return all spare parts in their original packaging, including any certificates or accessories that were included with the purchase from our company.

Warranty
Our products are one year guaranteed from the invoice date against manufacturing defects, but in any case our liability is limited to free replacement of the parts that we produce and/or market, provided that such parts have not been altered, tampered with or used in an improper manner, In case of unavailability of the same parts for replacement, warranty shall be limited to refund the whole price paid by customer for purchasing them. No liability shall be accepted under any circumstances for any consequences and/or damage arising from the goods supplied, including, but not limited to. labour costs for assembly and/or disassembly processes, sorting costs, costs incurred for the purchase of complementary parts, downtime costs. The technical data, performances, weights and dimensions specified in the catalogues are merely indicative and approximate, and are subject to changes without warning. For materials not of our production, the warranty is granted with all the limitations as may be imposed by our suppliers. For the purpose of the warranty, all goods which requires replacing shall be returns. In absence of return, warranty will be not applied.

To ensure your warranty remains valid, please note the following customer responsibilities:
•    Qualified Installation: The warranty applies only to parts installed on vehicles or systems recommended by the manufacturer and completed by qualified personnel. You assume full responsibility for the installation work.
•    Proper Use: The warranty is void if the parts are installed incorrectly, used improperly, tampered with, or used for a vehicle type not recommended by the manufacturer.
•    Technical Equipment: To ensure proper calibration and repair of the vehicle/system for which the parts were purchased, you must have the necessary technical equipment (e.g., turbo flow bench).